How quickly can you respond to an emergency in Dallas?
We have technicians stationed throughout the Dallas Metroplex. For emergencies, we typically arrive within 45 to 60 minutes, depending on traffic and your exact location.
Do you charge a dispatch fee?
We charge a standard $49 dispatch fee to come to your property and diagnose the issue. This fee is often waived if you choose to proceed with the recommended repairs.
Are your plumbers licensed and insured?
Absolutely. Every plumber at Dallas Plumbing Pro carries a valid Texas plumbing license and is fully insured for both residential and commercial work.
Why is my water bill suddenly so high?
A sudden spike in your water bill usually indicates a hidden leak. Common culprits include a running toilet, a leaky faucet, or a slab leak under your foundation. We offer comprehensive leak detection services to pinpoint the exact issue.
How do I know if I need a new water heater or just a repair?
If your water heater is over 10-12 years old, frequently breaks down, or shows signs of rust and leaking around the base, it's likely time for a replacement. Newer units are also much more energy-efficient. We provide honest assessments to help you decide.
What areas outside of Dallas do you serve?
While we are based in Dallas, we serve the greater DFW area including Plano, Richardson, Garland, Mesquite, Irving, and Grand Prairie.
Is hydro-jetting safe for my pipes?
Yes, when performed by a professional. We inspect your pipes with a camera beforehand to ensure they are structurally sound enough to handle the high-pressure water used in hydro-jetting.
Do you offer warranties on your work?
Yes, we stand by our work. We offer a 1-year warranty on all labor, and we honor all manufacturer warranties on parts and equipment we install.